Norma Hardy is a Captain in the Port Authority Police Department (PAPD). She has worked for the PAPD for most of her career, including spending many years at the World Trade Center. She was on duty during the first bombing on February 26, 1993. On September 11, 2001, Norma responded as soon as she realized what was happening. She spent months working to recover her 37 co-workers and the thousands of other victims who were killed on 9/11. She was called back to the World Trade Center in 2002 to support those rebuilding the site.